SVQ Level 3 Customer Service
Course Content:There are two core units: Understand Customer Service to Imporove Service Delivery and Know the Rules to Follow When Developing Customer Service. Candidates have a wide choice of options to suit their interests and work role.
Entry Requirements:
There are no formal entry requirements but candidates must be employees or skillseekers in an appropriate area dealing with customer care.
Study Mode:
Work Based
Progression To:
SVQs at Supervisory Managerial Levels
Career Paths:
A wide range of career and promotional opportunities exist within the Customer Service Sector.
